Returns & Refunds
We do not accept returns or exchanges unless the item you purchased is defective. If you
receive a defective item, please contact us at orders@ballandchainmiami.com with details of the product and the defect. You can send the item you consider defective to:
Ball & Chain
1513 SW 8th Street
Miami, FL 33135
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
Shipping & Delivery
- General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. - Delivery Location
Items offered on our website are only available for delivery to addresses in the United States and Canada. Any shipments outside of the United States and Canada are not available at this time. - Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within [15] business days of the date of your order. “Business day” means Monday to Friday, except holidays. Please note we do not ship on Sundays. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments. - Shipping Costs
Shipping is a flat-fee rate. - Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at orders@ballandchainmiami.com - Questions
If you have any questions about the delivery and shipment or your order, please contact us at orders@ballandchainmiami.com